Refund & Returns Policy
1. Overview
We want you to be happy with your purchase. If for any reason you are not satisfied, this Refund & Returns Policy explains how to return items and request a refund.
2. Physical Products (Merch, Prints, CDs, etc.)
We accept returns within 30 days of delivery.
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
Please include proof of purchase (such as your order confirmation email).
Customers are responsible for the cost of return postage unless the item is faulty or damaged on arrival.
Return address:
Please email us at simonhowardmusic@gmail.com to arrange.
3. Refunds
Once your return is received and inspected, we will notify you by email that we have received your returned item and whether your refund has been approved. Approved refunds will be processed to your original payment method within 5–10 working days.
If your refund is delayed, please first check with your bank or payment provider before contacting us.
4. Exchanges
We can offer exchanges for the same item if it arrives damaged or defective. Please email us at simonhowardmusic@gmail.com within 7 days of receiving your order with a description and photo of the issue.
5. Digital Downloads & Tickets
All digital downloads (including music, artwork, or ticket files) are non-refundable once they have been downloaded or accessed, in accordance with UK consumer law. If you experience an issue accessing your digital file, please contact us and we’ll do our best to resolve it.
6. Shipping
Orders are shipped via Royal Mail First Class (unless otherwise stated). Delivery times vary depending on your location, but most UK orders arrive within 1–3 working days. We are not responsible for delays caused by postal disruptions or incorrect shipping addresses provided at checkout.
7. Contact
For any questions regarding these Terms, please contact: simonhowardmusic@gmail.com or via the contact form on this Site.